A New Online and Mobile Banking Experience is Coming

FAQs

We are upgrading our online and mobile banking services to provide a simple, secure, and innovative single platform for a seamless experience that helps you stay better connected with us. The information below includes details about the upgrade plus important information you’ll need to know as you navigate the new system.

Due to the upgrade, online and mobile banking will be read-only. This will take place from 6:00 PM on March 11, 2025, until 9:00 AM on March 13, 2025.

• Confirm contact information: Make sure your phone numbers and email addresses are updated with us so you don't miss any critical notifications we'll be sending in the coming weeks. Verifying or updating your contact information can be done through online banking, calling your Relationship Banker, or visiting one of our banking centers.
• Payments and transfers scheduled prior to March 7. 2025, will be processed during the upgrade period. Please take note of your scheduled payments and transfer amounts and dates to ensure they are correctly transferred to the new platform.

The upgrade will require that you make changes to your QuickBooks or Quicken software.  Please take action prior to March 11, 2025, to ensure a smooth transition. Conversion instructions are below.

The conversion instructions reference two Action Dates. Please use the dates provided below:

• 1^st Action Date: March 11, 2025
  • A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade. 
• 2^nd Action Date: March 17, 2025
  • This is the action date for the remaining steps on the conversion instructions. You will complete the deactivation/reactivation of your online banking connection to ensure that you get your current QuickBooks or Quicken set up with the new connection.

Intuit aggregations services may be interrupted for up to 5 business days. Users are encouraged to download a QFX/QBO file during the outage. The following services may not work during the outage:

• Quicken Win/Mac Express Web Connect
• QuickBooks Online Express Web Connect

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. 

Due to the upgrade, certain online and mobile banking features will be unavailable. This will take place from 6:00 PM on March 11, 2025, until 9:00 AM on March 13, 2025.

• Online and mobile banking will become read-only. 
• Bill Pay will not be available. Payments that have been scheduled before the outage will still be processed.
• Mobile Deposits will not be available.
• Zelle will not be available.
• Transfers will not be available. Transfers can be made in person at our locations or by calling your banker.

When your new and improved online and mobile banking platforms are available on March 13, 2025, we will notify you via email and alerts on our website. Please remember:

• Users will enter the current username and password
• For security purposes, all users will receive a one-time passcode via call or text when they log in for the first time. 
• When using mobile banking for the first time after the upgrade, users will be required to enter their current username and password. Face and/or Touch ID are not available on initial login. You will need to reset this feature. Go to Settings > Authorized Device Enrollment to enable Face and/or Touch ID. Users will need to add a username and password again to register Face and/or Touch ID.
• If you have scheduled bills to be paid, confirm they are set up correctly.
• You will continue to receive Account Alerts via email and/or text. If you previously received pushed notifications, you will need to enable this feature through the mobile app. You can find step-by-step instructions here: You can find step-by-step instructions here.
• Verify any recurring internal account transfers that were set before the upgrade.
• Verify any recurring external account transfers that were set before the upgrade.

Is this upgrade for Personal, Business, and Commercial online and mobile banking?

No. At this time we are only upgrading our personal/business online and mobile banking. If you use our commercial online banking, it will still work the same as it does today.

What happens to my bill payments?

Payment history and payees will be transferred over to your upgraded online banking. Any payments that were scheduled prior to March 7, 2025, will still take place as scheduled.

Do I need to set up the recurring transfers between my First Bank accounts again?

No. If you have recurring transfers between your own First Bank accounts you will not need to set them again.

If I set up the transfer prior to March 7, 2025, what happens?

Any transfers already scheduled to take place leading up to the upgrade will take place unless you contact us to delete the old transfer early. 

What if my transfer is from my First Bank deposit account to pay my First Bank loan?

Transfers to make loan payments will still take place and will not be removed. During the upgrade, you will not see it in online banking but the payments will still take place on the date you have previously scheduled.

How do I enable my push notifications after the upgrade?

Open the mobile app, go to More > Alerts > turn on Push Notifications. There you can set the alerts you would like to receive.