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Online Banking
Experience A New Commercial Online and Mobile Banking
Timeline & Service Availabilty
We are upgrading our Commercial Online and Mobile Banking platform to deliver a more powerful, intuitive experience. The upgrade is scheduled to begin Monday, July 27, 2026, through Wednesday, July 29, 2026. We are committed to making this transition as smooth as possible and want to help you prepare in advance.
Monday, July 27, 2026
Commercial Online and Mobile Baking will be available until the end of the business day. This includes access to: ACH and Wire Transfers, Internal Transfers, Remote Deposit Capture, Mobile Deposit Capture, and Positive Pay.
However, Business Bill Pay will not be available.
Payments and transfers that are scheduled for July 27-28 will be processed.
Tuesday, July 28, 2026
Access to Commercial Online and Mobile Banking will be unavailable. Our internal team will be dedicated to moving all business clients to our upgraded platform.
Positive Pay will be unavailable. Your Treasury Management Client team or your Relationship Manager will reach out if there are any exceptions.
Payments and transfers that are scheduled for July 27-28 will be processed.
Wednesday, July 29, 2026
The new Commercial Online and Mobile Banking platform experience will be available to all clients.
Payments and transfers that are scheduled for Wednesday, July 29, and in the future need to be reestablished.
Tokens will transfer to the new platform; however, the process will change. See Token Users below.
Video Resources
- Existing Tokens will migrate to the new platform, but will require reactivation.
- When users log in for the first time, they will enter their Commercial Online Banking username and select forgot password to establish a new password.
- Note: Existing 4-digit PIN will no longer be active.
- After selecting "Forgot Password," complete the required information on the next screen, verify your account using the One-Time Passcode (OTP) sent to you, and then create and confirm a new password.
- Soft Token users will be prompted to download a new Digipass app during the login process. Please delete the old Digipass app from your device.
Before the upgrade, record all current payees and scheduled payments for your linked business accounts. Payees tied to the primary online banking business name will migrate over. Payees associated with secondary or linked business names will need to be set up after the upgrade. All payments scheduled for July 29 and in the future will need to be reestablished.
Business Bill Pay remains available through our online banking platform, offering full functionality for your payment needs. Please note that this feature is no longer supported within the mobile banking app.
First Bank Chicago will no longer have separate mobile apps for Personal and Business clients. Users will need to download the new mobile banking app from the device's app store.
- Apple App Store: https://www.apple.com/us/search/First-Bank-Chicago?src=globalnav
- Google Play Store: https://play.google.com/store/search?q=First%20Bank%20Chicago&c=apps&hl=en_US
- If you do not know your password, please use the "Forgot Password" feature.
- A temporary password will be sent, and users will be prompted to create a new password.
- Users will receive a one-time passcode (OTP) for authentication.
- Once the username, password, and OTP authentication have been completed, users will be able to log in with their credentials.
* First Time Login for Token Users - Please see Token User steps above
Google Chrome:
- Open Chrome and click the three dots (more) at the top right
- Select "Settings"
- Navigate to "Privacy and security"
- Click "Clear browsing data"
- Choose the time range (e.g., "All time")
- Select "Cookies and other site data" and "Cached images and files"
- Click "Clear data"
Microsoft Edge:
- Open Edge and click the three dots (menu) at the top right
- Select "Settings"
- Click "Privacy, search, and services"
- Click "Clear browsing data"
- Choose the time range and data types to clear
Safari :
- Open Safari and click "Safari" in the menu bar
- Select "Preferences"
- Go to the "Privacy" tab
- Click "Manage Website Data"
- Click "Remove All" or select specific websites to clear data for
Mozilla Firefox:
- Open Firefox and click the three lines (menu) at the top right
- Click "Settings"
- Select "Privacy & Security"
- Scroll down to "Cookies and Site Data" and click "Clear Data"
- Choose what to clear (cookies and/or cache) and click "Clear"
General Overview
Is this upgrade for Personal, Business, and Commercial online and mobile banking?
This upgrade is designed to enhance our Commercial Online and Mobile Banking platforms only and will provide you with a faster, more intuitive account management experience.
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Note: Due to this scheduled upgrade, Personal and Business Online and Mobile Banking will be unavailable on Tuesday, July 28.
Will there be an updated Terms and Conditions document?
Yes, after the upgrade, users wil be required to accept new terms and conditions after the first login.
Will my account numbers, setting, or nicknames change?
No, your account numbers, routing numbers, authorized signers, and linked user access will migrate automatically. Account nicknames will NOT migrate automatically. However, account nicknames can be quickly recreated inside the new platform after your first login.
Features & Functionality
Are recurring or future-dated internal transfers affected by the upgrade?
All scheduled and future-dated internal transfers will migrate automatically and process as scheduled.
Will saved internal transfer templates migrate automatically?
Internal transfer templates will require recreation on the new platform following the upgrade.
Yes, after the upgrade, internal transfers will be available within the mobile app without requiring the usage of templates.
Will Multibank Reporting be available?
The upgraded platform features advanced BAI2 file download capabilities for your reporting needs. While Multibank Reporting is not included in this release, the new BAI2 functionality offers robust industry-standard data export options.
Will there be any changes to Business Bill Pay?
Yes, after the upgrade, please utilize a desktop browser to access Business Bill Pay, as this feature will no longer be housed within the mobile app.
What actions should I take regarding Business Bill Pay prior to the upgrade?
Before the upgrade, download or print your payees and scheduled payment from Commercial Online Banking. If you require assistance obtaining a record of your current payees and upcoming schedule, please reach our to your Relationship Manager.
Will my Business Bill Pay payees and scheduled payments migrate?
Payees and scheduled payments tied to your primary online banking business name will move over. Payments associated with secondary or linked business names will need to be set up after the upgrade.
Will ACH Origination, Wire Origination, or Remote Deposit Capture history transfer over?
No. Historical data will not migrate to the new platform. We recommend downloading or printing that information from Commercial Online Banking before the upgrade.
Access & Security
Will my current login credentials change?
Usernames will remain the same. Upon your first login, enter your existing credentials and follow the prompts to complete a one-time verification step. You can then use your standard credentials for all future logins.
Why am I prompted to enter a security code?
Upon your first login, enter your existing credentials and follow the prompts to complete a one-time verification step. You can then use your standard credentials for all future logins.
Will my security token migrate over?
Existing security tokens (mobile or physical) will carry over, but you must reactivate yours during your first login.
Will I need to download a new Digipass/soft token app?
Digipass users will be prompted to download a new app during login. Please delete the old app after completing the upgrade.
Will I need to enter my password at every login, even as a Token user?
The upgraded platform verifies your username and password at every login to provide an extra layer of advanced security.
Additional Support
Who do I contact if I need assistance during or after the upgrade?
Our support team and your Relationship Manager are available to assist you with login credentials, account set up, or any platform inquiries.
How do I disable saving passwords in my browser?
Chrome:
- Open Chrome and click the three dots in the upper right corner.
- Select "Settings".
- Scroll down and click "Autofill".
- Click "Passwords".
- Toggle off the "Offer to save passwords" option.
Microsoft Edge:
- Open Edge and click the three dots in the upper right corner.
- Select "Settings and more" and then "Settings".
- Click on "Profiles" and then "Passwords".
- Turn off the "Offer to save passwords" toggle.
Safari :
- Go to "Safari" in the menu bar and select "Preferences".
- Click on the "Autofill" tab.
- Uncheck the box next to "User names and passwords".
Firefox:
- Click the menu button (three horizontal lines) and select "Settings".
- Go to "Privacy & Security".
- Under "Logins and Passwords," uncheck the box next to "Ask to save logins and passwords for websites".